Program Management of Knowledge Transitions
Shivram Ramasubramanian, Cognizant Technology Solutions

Introduction

Knowledge Transition (KT) can make or break a project. We refer to that phase of project when we start it, and when knowledge is acquired from either client or vendor, as Knowledge Transition. The success of knowledge transition lies in understanding and monitoring it quantitatively. Successful technology use (Web 2.0, video /audio etc) is also an important element. In this tutorial we will look at some of these elements and discuss about how to make Knowledge Transition effective.

Knowledge Transition (KT)

KT consists of 6 phases. The most critical of these 6 phases is Knowledge Acquisition. This is the phase in which resources get the desired knowledge of the application they will be supporting. The success of rest of phases is dependent upon effective Knowledge Acquisition.

Challenges in Knowledge Acquisition

We will discuss the challenges in Knowledge Acquisition and strategies to mitigate them. The strategies that will be discussed in detail are:
Strategy # 1: Knowledge Management: Building a searchable and reliable knowledge repository
Strategy # 2: Building people connect
Strategy # 3: Quantitatively measure progress: The Knowledge Transition scorecard
Strategy # 4: Transition Quality Audits: Auditing effectiveness of KT

Handling Risks during Accelerated Transition

We will also briefly discuss about risks in knowledge transition and how that above strategies helps us in overcoming the risks.

Effectiveness of KA and KT

We will summarize by talking about how to measure the effectiveness and the metrics that will be relevant here

Who Should Attend

• Project managers, Account managers, Delivery managers
• Program managers managing knowledge transition, production support projects
• Quality assurance personnel

Session Breakup

• Introduction
• Discussion on Knowledge acquisition and activities involved
• Strategies– Each strategy, with examples and exercises
• Case study
• Q&A

About the Speaker

Shivram Ramasubramanian has over 12 years of experience in IT quality related areas. He is a SEI SCAMPI trained appraiser and has participated in 3 organization wide CMMI appraisals. He has vast experience in Software quality assurance and SEPG related areas. He currently leads the quality assurance function for Insurance practice in Cognizant.